One supportive voice can change the direction of the conversation.

A group often follows the first person who criticizes a teammate because that comment sets the social tone.

Once one player starts blaming, others may join in to release frustration or show loyalty to the group. The targeted player can quickly feel surrounded.

One supportive voice can completely change the direction of the conversation.

Here is the chain reaction:

1. First critical call sets a negative social tone.

2. Teammates join in to vent or show squad loyalty.

3. Targeted player feels instantly surrounded and isolated.

Before joining in on group criticism, hit pause and ask yourself one question:

"Could one encouraging comment reset the team?"

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Visit www.felixagaming.com for more tools and strategies, or reach out to us directly at play@felixagaming.com.

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